Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Our lawful bases for the collection and use of your data

· Where we get personal information from

· How long we keep information

· Who we share information with

· How to complain

Post: Annexe, Hill Foot Cottage, Chinnor Hill, CHINNOR, Oxfordshire, OX39 4BA, GB

Telephone: 07368 644 689

Email: info@kypureclean.co.uk

 We collect or use the following information to provide our cleaning services:

· Names, address and contact details

· Any information relating to your property in the course of your enquiry through to actual on site works (including any photographs/videos you send to us or we take for any reason including proof of existing damage, before and after photos and during quoting process)

· Payment details (including card or bank information for transfers and direct debits)

· Information relating to compliments (for future reviews for instance to place on our website or provide to other prospective clients)

· Information relating to complaints and if applicable subsequent resolution.

· Records of consent, where appropriate.

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

 Our lawful bases for collecting or using personal information to provide our cleaning services are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Directly from you

· Your Previous Window Cleaner

· Canvassers